Terms and Conditions
Effective Date: September 17, 2026
1. Agreement to These Terms
These Terms and Conditions ("Terms") are a legal agreement between you and The Secure Relationship, LLC ("The Secure Relationship," "we," "us," or "our"). They govern your use of https://www.thesecurerelationship.com and any related pages, member areas, courses, groups, coaching services, workshops, quizzes, newsletters, podcasts, and digital or physical products we offer (together, the "Services").
By using our website, creating an account, subscribing to our emails, or purchasing anything from us, you agree to these Terms. If you do not agree, please do not use the Services.
2. Who May Use the Services
You must be at least 18 years old to purchase from us, create an account, or participate in coaching, groups, or workshops. By using the Services you confirm that you are 18 or older and that the information you give us is accurate.
Some free content, such as our blog and podcast, is available to a general audience, but we do not knowingly collect information from anyone under 16. See our Privacy Policy for details.
3. Coaching Is Not Therapy
This is the most important thing to understand before you buy anything from us.
The Secure Relationship is an education and coaching company. Our courses, groups, coaching sessions, workshops, quizzes, books, podcast, and written content are educational and skills-based. They are not therapy, counseling, psychotherapy, medical care, or mental health treatment, and they are not a substitute for any of those things.
Working with us does not create a therapist-client, clinician-patient, physician-patient, or any other licensed professional relationship. This is true even when a member of our team holds a professional license in another context. A coach working with you is acting as a coach, not as a licensed clinician, and is not providing clinical services to you.
We do not diagnose or treat any medical or mental health condition. We do not prescribe. We do not provide crisis or emergency services, and our Services are not monitored around the clock.
If you are in crisis or someone is in danger, do not use our Services. Call 911, go to your nearest emergency room, or contact the 988 Suicide and Crisis Lifeline by calling or texting 988.
Our full Disclaimer, including crisis resources, is available at https://www.thesecurerelationship.com/disclaimer and is incorporated into these Terms.
Therapy services offered by the separate therapy practice affiliated with Julie Menanno are governed by that practice's own agreements and policies, not by these Terms.
4. Our Services
We currently offer some combination of the following, and we may add, change, or discontinue offerings at any time:
Self-paced online courses
Individual and couples relationship coaching with members of our coaching team
Ongoing groups and memberships, including The Secure Love Club, the Men's Group, and the Parenting Group
Live and recorded workshops
Books and digital downloads
Free resources such as the Attachment Style Quiz, the blog, the newsletter, and The Secure Love Podcast
Descriptions, formats, schedules, facilitators, and prices may change. Where a change materially affects something you have already paid for, we will let you know.
5. Accounts and Member Areas
Some Services require an account or member login. You are responsible for keeping your login credentials confidential and for everything that happens under your account.
Accounts and memberships are personal and non-transferable. You may not share, sell, or give access to your account, course materials, group sessions, or recordings to anyone else, including a partner, unless you have purchased access for that person or the offering is expressly sold as a couples or shared product. We may suspend or close accounts that are shared or used in a way that violates these Terms.
6. Prices, Orders, and Payment
All prices are in US dollars unless stated otherwise. Prices are subject to change, but a change will not affect an order you have already placed.
Payments are processed by our third-party payment processor. We do not store your full card number. By placing an order you confirm that you are authorized to use the payment method you provide, and you authorize us and our processor to charge the amounts shown at checkout, including any applicable taxes.
We may refuse or cancel an order, including where a product is listed at an incorrect price, where we suspect fraud, or where we cannot verify payment. If we cancel a paid order, we will refund it.
7. Subscriptions and Automatic Renewal
Some of our offerings, including memberships and ongoing groups, are sold as recurring subscriptions.
When you buy a subscription, you authorize us to charge your payment method on a recurring basis at the interval shown at checkout (for example monthly) until you cancel. Your subscription renews automatically.
You may cancel at any time from your account or by emailing support@thesecurerelationship.com. Cancellation takes effect at the end of the billing period you have already paid for, so you keep access until then. We do not provide partial or prorated refunds for the current period, and canceling does not refund past payments.
If a payment fails, we may retry it and may suspend or end your access until payment succeeds. We may change subscription pricing with advance notice, and the new price applies from your next renewal.
8. Refunds and Cancellations
Our refund and cancellation terms, including the scheduling and rescheduling rules for coaching sessions, are set out in our Refund and Cancellation Policy at https://www.thesecurerelationship.com/return-policy, which is incorporated into these Terms.
In short: because our products are digital and delivered immediately, course, coaching, group, membership, and workshop purchases are non-refundable except where the law requires otherwise or where we say otherwise in writing.
9. Scheduling, Rescheduling, and No-Shows
Coaching sessions are booked through our online scheduler. Please arrive on time. If you are late, your session will still end at its scheduled time.
Rescheduling and cancellation windows, and the treatment of missed sessions, are set out in the Refund and Cancellation Policy. Sessions missed without notice within the stated window are generally forfeited and are not rescheduled or refunded.
10. Groups, Community Conduct, and Member Confidentiality
Our groups depend on people feeling safe enough to speak honestly. If you take part in a group, you agree to the following:
What other members share stays in the group. Do not repeat, quote, screenshot, record, or publish anything another member says, inside or outside the group, and do not identify other members.
Treat facilitators and members with respect. Harassment, threats, slurs, sexual harassment, and abusive behavior are not permitted.
Do not give other members clinical, medical, or legal advice.
Do not use the group to promote a business, recruit clients, or sell anything.
Please understand an important limit: we ask every member to keep what is shared confidential, but we cannot guarantee that they will. Group participation is not a confidential clinical setting, and legal confidentiality protections that apply to licensed therapy do not apply here. Share only what you are comfortable sharing in a group setting.
We may remove any participant from a group or the Services, with or without refund, for behavior that harms other members or breaks these rules.
11. Recordings
Some sessions, groups, and workshops are recorded and may be made available to members. Where a session is recorded, we will tell you. By taking part in a recorded session, you consent to being recorded and to that recording being made available to the intended audience for that offering.
You may not record, download, screen capture, or redistribute any session, group, workshop, or course material, whether hosted live or provided as a recording, without our prior written permission.
12. Intellectual Property
All content we provide, including course materials, workbooks, scripts, videos, audio, slides, quizzes, graphics, written posts, podcast episodes, and the design and text of our website, is owned by The Secure Relationship, LLC or its licensors and is protected by copyright and other laws.
When you purchase or are given access to our content, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to view and use it for your own personal, non-commercial use. That license ends if you violate these Terms.
You may not copy, reproduce, republish, distribute, sell, rent, sublicense, adapt, translate, or create derivative works from our content. You may not use our content to train or fine-tune any artificial intelligence or machine learning model. You may not use our name, logo, or brand without written permission.
Short quotations from our free public content, with clear credit and a link back to the source, are welcome.
13. Your Content, Testimonials, and Feedback
If you post, submit, or send us content, including questions, comments, reviews, testimonials, photos, or messages, you keep ownership of it. You grant us a worldwide, royalty-free, perpetual, non-exclusive license to use, reproduce, adapt, and display that content in connection with the Services and our marketing.
If you send us a testimonial or review, we may publish it along with your first name, last initial, and general location unless you ask us not to. You can ask us to remove a published testimonial at any time by emailing support@thesecurerelationship.com.
If you send us ideas, suggestions, or feedback, we may use them freely with no obligation to you.
You are responsible for what you submit. Do not submit anything unlawful, infringing, defamatory, or that discloses another person's private information without their permission, including details about a partner or family member who has not agreed to it.
14. Acceptable Use
You agree not to:
Use the Services for any unlawful purpose
Interfere with, disrupt, probe, or attempt to gain unauthorized access to our systems or another user's account
Scrape, crawl, or harvest content or personal information from the Services by automated means
Impersonate anyone or misrepresent your affiliation with any person or entity
Upload malware or anything designed to harm the Services or their users
15. Third-Party Services and Links
The Services rely on and link to third parties, including our website and commerce platform, payment processor, scheduling system, email platform, analytics providers, and social media platforms. Their services are governed by their own terms and privacy policies. We are not responsible for third-party content, products, or practices.
Links to other websites are provided for convenience and are not an endorsement.
16. No Guarantee of Results
Relationships are complex, and outcomes depend on many factors we do not control, including the participation of other people in your life. We do not promise or guarantee any particular result from using the Services. Testimonials and case examples reflect individual experiences and are not a promise of what you will experience.
17. Disclaimer of Warranties
To the fullest extent permitted by law, the Services are provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Services will be uninterrupted, timely, secure, or error-free, or that any content is accurate, complete, or current.
Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
18. Limitation of Liability
To the fullest extent permitted by law, The Secure Relationship, LLC, its owners, officers, employees, coaches, facilitators, and contractors will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or emotional distress, arising out of or relating to your use of the Services, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of such damages.
To the fullest extent permitted by law, our total liability to you for all claims relating to the Services is limited to the greater of (a) the amount you paid us in the twelve months before the event giving rise to the claim, or (b) one hundred US dollars.
Nothing in these Terms limits liability that cannot be limited under applicable law. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
19. Indemnification
You agree to indemnify and hold harmless The Secure Relationship, LLC and the people listed in Section 18 from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys' fees, arising out of your use of the Services, your content, or your violation of these Terms or of any law or third-party right.
20. Suspension and Termination
We may suspend or end your access to all or part of the Services at any time if you violate these Terms, if your conduct harms other participants, or if we discontinue an offering. You may stop using the Services at any time.
Sections that by their nature should survive termination will survive, including Sections 12, 13, 16, 17, 18, 19, 21, and 22.
21. Governing Law and Venue
These Terms and any dispute arising from them or from the Services are governed by the laws of the State of Montana, without regard to its conflict of laws rules. You and we agree that any dispute that is not resolved informally will be brought exclusively in the state or federal courts located in Gallatin County, Montana, and you consent to the jurisdiction of those courts.
22. Resolving Disputes
Before filing any claim, please contact us at support@thesecurerelationship.com and describe the problem. Most issues can be resolved quickly. You and we agree to try in good faith to resolve any dispute informally for at least thirty days before starting a formal proceeding.
23. Changes to These Terms
We may update these Terms from time to time. When we do, we will change the effective date at the top of this page and post the updated version here. Material changes will be announced on the website or by email. Continuing to use the Services after an update means you accept the updated Terms.
24. Other Terms
If any provision of these Terms is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy, Cookie Policy, Disclaimer, and Refund and Cancellation Policy, are the entire agreement between you and us regarding the Services.
25. Contact Us
The Secure Relationship, LLC
PO Box 6669
Bozeman, MT 59771