Effective Date: September 17, 2026

We want you to feel good about what you buy from us, so here is exactly how refunds, cancellations, and rescheduling work. Please read this before you purchase. If you have a question about whether something is right for you, email us at support@thesecurerelationship.com first. We are always happy to help you decide before you buy.

The Short Version

Because our courses, groups, coaching, and workshops are delivered digitally and become available to you immediately, all sales are final. Physical books are replaced if they arrive damaged. Subscriptions can be canceled at any time and end at the close of the period you have already paid for.

Online Courses and Digital Downloads

All course and digital download purchases are final and non-refundable. You get access as soon as you buy, and course access does not expire.

If you cannot access a course you paid for, email support@thesecurerelationship.com and we will fix it.

Coaching Sessions

Payment. Coaching sessions are paid for at the time of booking.

Rescheduling and canceling. You may reschedule or cancel a session at no charge up to 48 hours before its scheduled start time, using the link in your booking confirmation email or by emailing support@thesecurerelationship.com.

Inside 48 hours. Sessions canceled less than 48 hours before the start time, and sessions you do not attend, are charged in full and are not rescheduled or refunded. This is because the time was held for you and cannot be offered to anyone else.

Late arrivals. If you arrive late, your session still ends at its scheduled time.

If we need to reschedule. If your coach has to cancel or reschedule, you will be offered a new time or a full refund of that session, your choice.

Emergencies. Life happens. If something serious comes up, email us. We will look at it case by case, though we cannot promise an exception.

Groups and Workshops

Groups and workshops are purchased for the full set of meetings, and your spot is held for you and counted against limited capacity. These purchases are final and non-refundable, including for meetings you are unable to attend.

Where a group or workshop provides recordings, you will have access to them so you can catch up on anything you miss. Not every group offers recordings, and whether recordings are included is stated on the page for that offering.

If we cancel a group or workshop outright, you will receive a full refund or a credit toward a future one, your choice.

Memberships and Recurring Subscriptions

Memberships, including The Secure Love Club, renew automatically at the interval shown at checkout until you cancel.

Canceling. You may cancel at any time from your account or by emailing support@thesecurerelationship.com. Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then.

Refunds. We do not refund or prorate the current period, and we do not refund past periods. Canceling stops future charges.

Please cancel before your renewal date. We cannot refund a renewal that has already processed.

Books and Physical Products

Due to the nature of our products, book sales are final.

If your book arrives damaged or defective, contact us within 7 days of receiving your order and we will replace it at no cost to you. To process your request we will need:

• Your order number

• A description and photo of the damage or defect

Bundles

Bundles are sold and refunded as a single item under the rules above. Individual components of a bundle cannot be refunded or exchanged separately.

Gifts

Gifted courses, sessions, and memberships follow the same rules. Refund requests must come from the person who paid.

Duplicate and Accidental Charges

If you were charged twice for the same item, or charged for something you did not buy, email support@thesecurerelationship.com with the order number and we will refund it promptly.

Chargebacks

If you believe a charge is wrong, please contact us first. We resolve most billing issues within a couple of business days. Filing a chargeback without contacting us may result in your account and access being suspended while the dispute is reviewed.

Your Legal Rights

Nothing in this policy limits any right you have under applicable consumer protection law that cannot be waived.

Contact Us

The Secure Relationship, LLC

PO Box 6669

Bozeman, MT 59771

support@thesecurerelationship.com

We aim to respond within 1 to 2 business days.